Privacy Policy

We collect information you give us directly — such as your name, email address, and password when you create an account — as well as information generated by your use of the platform, including bookings made, searches performed, and reviews submitted. We may also collect technical data such as your IP address, browser type, device type, and usage patterns to help us operate and improve the service.

We use your information to: • Create and manage your account • Process and confirm bookings • Send you booking confirmations, reminders, and receipts • Respond to your enquiries and support requests • Improve and personalise the HairHop experience • Send you marketing communications (you can opt out at any time) • Comply with our legal obligations

We share your name and contact details with the salon or stylist when you make a booking, so they can prepare for your appointment. We do not sell your personal information to third parties. We may share data with trusted service providers (such as payment processors and email platforms) who process it on our behalf and under strict data protection agreements.

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how people use HairHop. You can control cookies through your browser settings, but some features may not work correctly if cookies are disabled.

We retain your account information for as long as your account is active, or as long as is necessary to provide the service. You may request deletion of your account and associated data at any time by contacting us at privacy@hairhop.com.

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, disclosure, or loss. All data is transmitted over HTTPS and passwords are stored in hashed form. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, or delete your personal data, or to object to or restrict certain processing. To exercise any of these rights, please contact us at privacy@hairhop.com and we will respond within 30 days.

HairHop is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy, please contact us at: HairHop Pty Ltd privacy@hairhop.com